Terms and Conditions

 

BOOKINGS:

For enquiries related to bookings please contact us at info@Baktrax.com

To book a tour click on the how to book link on the home page.

PAYMENT OPTIONS:

All payments made outside of Thailand are payable to David Vuong travel in Sydney and all methods of payment whether by credit card, bank transfer or cash are available.

Already in S.E. Asia and want a last minute booking?   Bank transfer or cash payments are the  only available means of payment.

 

DEPOSITS:

Once we have received your booking form and confirmed availability to you David Vuong travel then require either a 20% deposit or full payment within 7 days.

If you choose to pay the deposit only the full balance is required at least 30 days prior to day 1 of your tour.

If these payments are not paid within these times and we do not hear from you we will consider your booking cancelled.

CANCELLATIONS:

Your 20% deposit or 20% of your full payment is non refundable.

Once you have paid in full the cancellation charges are as follows.

If you cancel more than 30 days prior to day 1 of your tour you will receive a full refund less the 20%.

If you cancel between 30 & 14 days prior to day 1 of your trip you will receive a 50% refund on the full price.

If you cancel with less than 14 days prior to day 1 of your trip there is no refund at all.

We strongly advise you to make sure your travel insurance to cover the above cancellation charges. All cancellations must be in writing.

The date of cancellation will be taken as the day that such written advice is received by Baktrax.

All prices listed are current at the time of writing but are subject to change without notice due to fluctuation of local currencies and other causes beyond our control.

After departure Baktrax will not be responsible for any itinerary changes or cancellations due to local political situations etc or natural causes. Your tour coordinator has sole responsibility on these matters. Your safety is our paramount concern.

NOT INCLUDED IN THE PRICE:

Unless advised differently by Baktrax, the tour excludes air fares, all departure taxes and any other taxes,excess luggage charges, gratuities, laundry, drinks, documentation, personal accident, medical expenses, incidental expenses and all communication charges incurred on passengers behalf, and any charges for recreational facilities, mini bar or other services provided by any hotel or guest house.

Group departures:

Baktrax group departures are limited to 8 people at the published price. Groups larger than 8 travellers may be are available on application.

GUARANTEE:

Once your payment is received in full and you receive written confirmation then the trip is guaranteed to depart.

BAGGAGE: Airline regulations allow maximum weight of 20 kilograms per passenger (44lbs) plus a limited cabin bag. Baktrax is not responsible for any luggage or excess baggage charges.

TRAVEL DOCUMENTS:

All participants must be in possession of a valid passport and the necessary visa requirements for all countries to be visited. Baktrax does not accept responsibility for passengers who fail to obtain correct documentation.

TRAVEL AND ACCOMMODATION:

AL forms of transportation including air travel and accommodation are provided by independent third parties, and standards and conditions may vary from our descriptions. Baktrax has no control over such changes and makes no guarantee regarding this.

Should any independent third party, service provider, accommodation house provider or carrier provide different services to those expressly mentioned by Baktrax, the client agrees to have no claim or cause of action whatsoever against Baktrax.

CARE AND RESPONSIBILITY:

Baktrax endeavor to take all reasonable precautions to ensure that the client obtains the travel, accommodation and other associated services contracted by the client. Baktrax understand the booking conditions described on this web site have been read and understood by the client, but accepts no responsibility for any accident, damage, loss, injury, sickness, death, cancellation, delay, detention, deviation, substitutions or other unforeseen event, unless caused by the negligent or wilful act of itself or its employees. Every endeavour has been made by Baktrax to ensure the contents of this site are accurate at the time of listing and Baktrax shall not be under any obligation or be liable to any person for any loss or damage suffered as a result of an inaccuracy or mis-description contained herein; or which may arise as a result of any changes or withdrawal of any price, detail or service appearing herein; which is implied by virtue of the said contents; or any accident, injury, delay or irregularity caused by, or arising out of the provision or failure to provide any of the services.

GENERAL HEALTH REQUIRMENTS:

To take full advantage of a Baktrax itinerary it is important that all participants have a reasonable level of physical fitness that allows them to take part in all activities and treks, without the need for assistance from others. In addition, Baktrax recommend that travelers seek advice from a licensed medical practitioner to ascertain current health requirements (if any) pertaining to any intended tour. A medical certificate from your doctor is required for anyone over the age of 60 years old .

VALIDITY:

The products featured in the Baktrax web site are valid till changed, subject to the care and responsibility provisions above.